As soon as Major Incident Manager, confirms on the major incident, all the stakeholders must be notified. Planning should be done for better communication between the stakeholders. The form of communication, frequency and details of communictaion to be discussed and agreed with the client beforehand.

The Major Incident Manager will also publish Major Incident Status Report which will
ensure that there is common understanding about the major incident status and the actions progressed among the stakeholders.

The Major Incident Status Report should be structured around the following agenda:

• An outline description of the incident
• A more detailed impact assessment, based on the major incident record, the Rolling Event Log and initial feedback from the recovery team
• Details of any support teams and other parties already involved
• Details of any actions in hand and estimates to recover
• Progress achieved so far
• Introduction of key players included in the recovery team and their roles
• Planned time of next general communication

The status report is issued by email to the wider management community, i.e. those who may not be directly involved in managing the major incident and hence are not attending the conference call.